Return Policy

We accept returns/exchanges up to 14 days after delivery of the product as indicated by the courier tracking information. 

FINAL SALE items and items which are discounted are ineligible for returns/exchanges, and cannot be exchanged or returned under any circumstances.

If final sale items are returned, the package(s) will be refused, which Spot The Rainbow will not be held responsible for. Original shipping fees are non-refundable. 

Exchange Policy

Exchanges may be made within 14 days of delivery as per the courier tracking information. It is the responsibility of the customer to evaluate sizing before purchasing any item.

Lost or Stolen Package

We suggest opening a claim with the courier service used to deliver your item. We kindly ask you forward the claim number and response you receive to our Customer Service team at hello@spottherainbow.com. 

Please contact the above e-mail address if any help is required. 

Cancelling/Changing Orders

Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.

Coupon codes cannot be added once your order has been placed. 

All orders placed by you are subject to acceptance by Spot The Rainbow and all items are subject to availability.

Acknowledgement of your order means that Spot the Rainbow has received your order request; it does not mean that your order has been accepted or shipped, or that the price or availability of an item has been confirmed. Spot the Rainbow may in its discretion require additional verification or information before accepting any order.

Spot the Rainbow reserves the right, without prior notice and in its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include, but are not limited to: invalid, incomplete, improper, or missing payment or shipping information; limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; use of any robot, spider or other automatic device, software, process or application to place, or take preparatory steps to place, one or more orders; violation of these Terms and Conditions; or actual or suspected fraud or abuse.

Spot The Rainbow will verify the availability and price of an item before it is shipped. If an item's correct price is lower than the stated price, Spot The Rainbow will charge the lower amount and ship you the item. If an item's correct price is higher than the stated price, if the item is no longer available, or if Spot The Rainbow determines that there were inaccuracies in the product information, Spot The Rainbow may cancel your order and notify you of such cancellation via email.